It remembers previously connected Wi-Fi® networks in order to continue to keep your device up to date when you are in range of that network.īefore you begin, make sure that you have access to an unrestricted Wi-Fi® network, such as a personal home network. Having trouble updating? We're here to help.Your device can be updated using Wi-Fi® without the need to connect to a computer. We advise against downloading and installing updates on a company/office computer or network.įinally, make sure you turn off any power saving settings on your computer when you are updating your navigation device, as this can interrupt the process.įor more information on failed map installations, or more detailed troubleshooting steps for redownloading maps, see: If the download is progressing too slowly, you can set MyDrive Connect to automatically download updates to your computer in the background to prepare before you connect your navigation device to update it.Īutomatically download updates with MyDrive Connectįirewalls and security software can interfere with the update, so make sure that there are exceptions set for MyDrive Connect in these. We recommend that you use a wired connection for your computer to avoid connectivity issues with your Wi-Fi network.

This is often caused by issues related to internet connectivity. Sometimes an installation can get interrupted or stuck, or you may see a map listed as To find more information about compatible SD card and related topics, see:Ĭorrupted map / Failed installation or download Depending on which device you have, you might choose to free up space before installing a map, select a smaller version of a map, or expand the device’s memory capacity with an SD card.įor more detailed information on freeing up space, see: When it comes to the free space on your navigation device, MyDrive Connect will let you know if an update or map does not fit on your device. Navigation device not connecting to a computer (MyDrive Connect)īefore you update your device we recommend that you have at least 8GB free space available on the computer. Insert the USB cable directly into your device – be sure to remove your device from its mount before attempting the update.Ĭonnect the other end of the cable to a USB port directly on your computer -Ĭonnect it to a USB hub or a USB port on a keyboard or a monitor.Īlways use the TomTom USB cable that came with your device, as 3rd party USB cables may not work. Make sure that the cable is directly connected to your navigation device and your computer. If your device is not recognised by your computer and is just listed as Not Connected in MyDrive Connect, first make sure to check the connection between your computer and device:

Shows all the maps that were included with your device and that you have purchased for it, so you can freely install or swap these around. Add a new map for use on your navigation device. If you have several maps installed you can delete maps to free up space, but you always need to have at least one map installed on your device. Some maps allow you to select versions with different country coverage so you can install a smaller map that still suits your needs. Install a map with different coverage to get a smaller or larger version. Click on a map image to see more details. , you see the maps that are installed on as well as available for your device. You can also add, delete or change the maps you have installed on your navigation device in the Is your update not starting or getting interrupted? Make sure you don’t disconnect your navigation device from the computer until both the device and MyDrive Connect says that the update has been completed. The update(s) are first downloaded to your computer, then transferred to your navigation device, and finally installed and prepared for use. To download and install updates tick or untick the checkboxes to the right to choose what to update, then click The Navcore update is already checked and at the top of the list, so just click : If there is a software update available for your device, you need to install this before you can update your maps. In the menu bar to see a list of the available updates. With the red checkmark, or doesn’t show up at all here,Ĭlick here to jump to the troubleshooting section When your device is connected, MyDrive Connect automatically checks for updates and syncs any changes from your device. Log in with your TomTom account if prompted, and wait until your device is turned on. Connect your navigation device to your computer and start MyDrive Connect.

Tomtom home no device connected